We were a “D” before we became a DSO.

Smile One is a Dental Service Organization with the heart of a Dentist, because we were created by a dentist, not a corporation. Everything we do is carefully designed to simplify your practice, increase face-to-face time with your patients, and free your schedule to do what you do best.

Darren and Paige Riopelle have over 20 years experience operating their own multi-specialty practice. Their vision for Smile One was to create a DSO that embraced technology and industry best practices, without losing sight of the personal interaction with each patient. Smile One offers multiple engagement opportunities to help dentists simplify their operations and grow their practices.

Affiliate Practices

Our success comes from working together.

At Smile One Services, our affiliate network includes a group of unique, multi-specialty practices. As our network grows, we are committed to providing the resources, support, and culture each practice needs for success. We value growth that is healthy for the practice, the team, and their patients.

Services

You care for the toothaches. We’ll remove the headaches.

You didn’t earn a dental degree in order to manage an office or fight with insurance companies. Smile One can help you focus more on your patients while optimizing—and even growing—your practice. We’ll deal with the PPOs, HMOs, and payroll so you have more time for patient care.

Whether you’re just starting your career, thinking about retirement, or somewhere in-between, the support services at Smile One are designed to help you meet your goals.


Support Center

The Smile One Support Center seamlessly manages the pre-appointment, patient interaction so your team can focus on patient care during the appointment. We set the tone with impeccable customer service and work hard to ensure paperwork is complete before each visit.

  • Scheduling appointments
  • Insurance verification
  • Multi-specialty support


Operations

The operational infrastructure is essential to create an efficient and profitable practice. Smile One removes the hassle of dealing with insurance companies and provides a consistent system that bridges the gap between our support center and your practice.

  • Insurance credentialing
  • Insurance collections
  • Accounts receivables
  • Software integration & IT


Practice Systems

Patient experience is the key differentiator that will distinguish your practice, enhance patient loyalty, and grow your practice through patient referrals. Smile One provides you and your team with the tools to implement consistent and effective practice systems.

  • Employee rolls & responsibilities
  • Training
  • Workflow systems
  • Patient forms
  • Clinical care standards


Human Resources

Finding, training, and managing talent is a time consuming, yet essential part of your practice. Smile One simplifies this important responsibility with payroll services and invaluable HR support to help manage the people you depend on.

  • Payroll
  • HR policies & procedures
  • On-boarding support
  • Training manual


MARKETING

In a competitive marketplace, strategic branding and marketing will help you stand out in the crowd. Smile One can help you develop a strong brand identity and provide you with proven marketing tactics that will establish a strong presence in your community.

  • Brand standards
  • Marketing playbook


Metrics

Measuring results removes the guesswork and allows you to make ongoing adjustments and improvements to your practice. Smile One not only provides reporting to help manage key metrics, but a solid business model and scalable platform for the future.

  • New patient tracking
  • Telecommunication reporting
  • Service line metrics

Meet the Smile One Team.

The management team at Smile One is a consolidation of industry experts, each with years of experience in their fields. Their background, insights, and specialties are an invaluable resource to you and the success of your practice.

Darren Riopelle DDS 
Founder / CEO

Provides strategic vision and leadership to the organization, recruits and mentors doctors, and directs the management team in its various responsibilities.

10 years with Smile

Stacey Holt
Clinical Director

Leads the clinical teams at all practices to establish a superior standard of care. Provides training and consistency throughout all practices.

8 years with Smile

Madison Carter 
Business Director

Leads the business teams at all practices to provide a superior patient experience, consistent training, and efficient workflow systems.

3 years with Smile

Lisa Papes 
Operations

Builds and manages consistent systems that bridge the gap between the DSO and practices through insurance credentialing, collections, and software integration.

9 years with Smile

Jaynell Hogan 
Finance & Talent

Manages DSO finances and payroll along with HR on-boarding, policies, and procedures. 23 years experience as an accounting manager, entrepreneur, and business owner.

1 year with Smile

Kyle Hanson
I.T.

Oversees I.T. needs for DSO and all practices including hardware, software, and cyber security. 11 years experience installing and managing network systems, servers, on-site/cloud storage, and PC support.

10 years part-time with Smile
Full-time in 2019

Lance Parman
Branding & Culture

Marketing for DSO and all practices including website, advertising, social media, and community events. Manages brand standards. 29 years advertising agency experience as Creative Director and owner.

1 year with Smile

Paige Riopelle
Strategic Advisor

Provides leadership, training, and insight into the operations of the DSO and individual practices. Works closely with the DSO management team to ensure operational cohesiveness.

10 years with Smile

Contact

It starts with a conversation.

Let’s talk about the future of your practice. Give us a call, send us an email, or use the contact form below. Let’s talk about what you’re looking for.

New Practice Startup  |  Retirement Strategy  |  Specific Support Services  |  Full Engagement

Smile One Services
(616) 268-2095
128 Columbus Avenue
Grand Haven, MI 49417
marketing@smileoneservices.com

How can we help?

Blog

Employment Opportunities
January 14, 2019

Now Hiring: Patient Coordinator

Join the Smile team! Smile One provides services to the practices of Smile Grand Haven, Smile Cascade, Little Smiles, and Smile Orthodontics. If you love helping people and like to be challenged…
Lance Parman 0
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Employment Opportunities
January 14, 2019

Now Hiring: Human Resource Coordinator

Smile One Services is a Grand Haven based Dental Service Organization, providing business services to West Michigan dental offices. Salary plus benefits. Position is 3-5 days per week with negotiable…
Lance Parman 0
0